What is your returns policy?
if your order is not quite your cup of tea...
We hope you are delighted with your purchase if for any reason you are not entirely happy with your purchase or you have simply changed your mind you return unused/unopened (of course!) and original packaging within 10 days from dispatch for an exchange or refund. Please contact us here as soon as possible so we know we will be expecting your parcel.
We will process your return on receipt and will normally refund straight away providing you with a hassle free returns service. Please note we cannot offer refunds after this date. Please ensure you return items safely as we cannot be held responsible for items that go astray. We do not offer refunds for delivery cost or return postage cost or gift wrapping charges for returned/exchanged items.
Our returns address is:
Tea and KateReturns10a Victoria StreetFelixstowe, SuffolkIP11 7ER