How to Order

HOW DO I ORDER?

To order, simply click on the product, select the quantity and any options found in the dropdown menu below the product description. Then simply click on the 'Add to Cart' button to add the product to the cart. You will not have commited to buy at this stage.

Once you have added your products to cart, click the Cart link in the main navigation and continue to checkout to confirm your order. You won’t have to buy the Goods in your cart and you can still amend your order at any point up until the “Payment” page.

 

HOW DO I ORDER FURNITURE?

For all queries about furniture please head over to our Furniture FAQ.

 

CAN I ORDER VIA TELEPHONE?

Yes of course! Our team is available for phone orders on Monday-Saturday from 10am-3pm. If you wish to place an order via telephone we will ask for your details and your order you wish to place.

 

CAN I ADD ITEMS TO MY ORDER?

If you have already placed your order, unfortunately we cannot extra items to your order due to our system.

If you wish to order extra products please place another order and notify our team via our contact page. If your orginal order has not been despatched we will combine your postage and refund you the difference, unless there is a considerate postage price difference. If your orginal order has been despatched already we cannot ammend postage.

 

CAN I CANCEL MY ORDER?
If you wish to cancel your order, please let us know as soon as possible.

If you order has not been despatched we will cancel your order and issue an immediate refund.

If we have already despatched your order you will need to return your order. All return information can be found here.

 

DO ALL THE GOODS APPEAR EXACTLY AS THEY DO IN THE PRODUCT PHOTO?

We strive to ensure all of our products are as clear and realistic as possible.  Although this is a rare case, please be aware that the actual colour you see on the screen may differ to those of your ordered Goods. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. 

Some of our items are handmade or made from natural therefore any imperfections are part of the craftsman work which makes each piece unique.